A real person, a stated response time
Support replies within two working days. Email support@provenbatch.co.uk and you'll get an answer, not a ticket number and silence.
How to reach us
Email support@provenbatch.co.uk. Support replies within two working days.
Already using the app? Use the Feedback button. It goes to the same person.
Beta testers can also ask in the ProvenBatch beta Facebook group.
Security
How we keep your data safe, how we test it, and how to tell us if you find a problem: provenbatch.co.uk/security.
Response times, published
These are the planned published times at launch. Until then, the line above holds: support replies within two working days.
- Starter: within 2 working days
- Standard: within 1 working day
- Pro: priority
Before you email
The full user guide is built into the app: the ? button in the top bar, searchable, and available offline. It answers the common questions faster than we can. If you are already signed in, the Feedback button in the app reaches the same person as this address.
Complaints
If something's gone wrong with the service itself, say so at the same address with "Complaint" in the subject and it goes to the top of the queue. A formal complaints procedure is published with our terms ahead of launch.
Service status: provenbatch.co.uk/status